Property Policy
- ALL properties represented by PVRPV are NON SMOKING this includes; patios, terraces, outdoor spaces attached to or a part of a Vacation Rental Property - if smoking takes place inside the property – you will be obligated to pay, a fine, an extra cleaning fee and you may be evicted.
- Clients shall not remove any item/s from the property, such as kitchen appliances, glassware, furniture, or any other item.
- The use and enjoyment of the property does not include illegal activities such as the use of illegal drugs, prostitution, selling of goods (illegal or otherwise) and/or kidnapping, this is strictly prohibited.
- Excessive noise that may affect neighbors will be strictly sanctioned as per the local building rules and regulations established by the property that you are occupying.
- PVRPV guests and/or the visitors of the guest(s) are responsible to adhere to the rules, regulations and polices of PVRPV and/or the individual property policies thereof. Failure to obey the rules and policies established will be asked to vacate the property without the right to any refund.
The responsibility to know or adhere to the policies, rules or regulations are the responsibility of the guest.
This property has its own policies, please read carefull.
This is a smoke-free property indoors.
Smoking is not allowed inside the villa. However, it is permitted in designated outdoor areas. We kindly ask guests to be mindful when smoking outside—please use ashtrays provided, avoid leaving cigarette butts or ashes on the ground, and help us keep the space clean and safe for everyone.
Only registered guests listed in your booking are allowed to stay overnight.
The number of guests listed in your booking and confirmation email is the maximum allowed to stay. Additional guests may be denied entry, or incur an extra fee if accepted at check-in.
Only registered guests listed in your booking are allowed to stay overnight.
A maximum of 2 visitors is permitted at any time.
All visitors must be registered with the property manager, host, or concierge.
Non-registered visitors may attend special events or dinners, but total dinner guests may not exceed 10 people.
The number of guests listed in your booking and confirmation email is the maximum allowed to stay. Additional guests may be denied entry, or incur an extra fee if accepted at check-in.
This is not a pet-friendly property. Pets are not allowed under any circumstances.
No loud music or high-volume noise after 11:00 PM.
Applies to radios, speakers, TVs, and any noise in outside common areas.
Pool Hours: 9:00 AM – 10:00 PM
Use of the pool is at your own risk (no lifeguard on duty).
The pool is for guest use only.
No glass in or around the pool – plastic glasses only.
No pool parties.
No loud music or portable speakers allowed.
No running or urinating in the pool. Please use the restrooms.
Shower before entering – Showers are available on the pool level.
No open fires, fire pits, or wood-burning BBQs.
Be respectful with your neighboors.
Leave restrooms and pool showers clean. Do not leave towels behind.
In case any keys are provided during your stay:
Guests will receive one set of keys per person listed on the booking.
All keys must be returned in the same condition at check-out.
Lost/damaged/unreturned keys incur a $50 USD (1,000 MXN) fee per key, payable to the concierge at check-out.
This fee is not covered by guest damage insurance.
Cleaning service is provided 6 days per week (no service on Sundays).